Choosing tools
My Custom Bakes vs Bakesy Reviews: What to Check Before You Pick
A fair way to compare My Custom Bakes and Bakesy using the reviews, plus the four questions that actually change what you keep.
On this page
If you are reading this with a phone in one hand and a cooling rack in the other, here is the short version. Reviews are a starting point, not an answer. The honest way to choose between two tools is to ask each company the same four questions and compare the answers in writing.
One thing to know up front. When we looked at the public pages for both companies while writing this, we could not pull readable pricing from either one. That is not a knock on them. It just means any number you see in a review should be treated as a starting point, not a fact.
What the reviews are good for
Reviews are genuinely useful for the human parts of a tool.
- How quickly someone got a reply when something went wrong.
- How long setup took a baker who was not techy.
- Whether someone hit a wall doing a task on their phone.
- Whether a baker felt rushed or supported.
Those things are hard to measure and easy to feel. Read for them.
What the reviews cannot tell you
Reviews go stale. A review from two years ago may describe a tool that has changed shape since. Reviews also rarely do the math for you, because the person writing has different sales than you do.
Skip past any review that only says a tool is the best or the worst. Look for the ones that describe a specific thing that happened. “I could not get my photos to load on my phone” tells you something. “Terrible” does not.
The four questions that actually decide it
What happens when you sell
Ask whether the cost is a flat monthly fee or a cut of every order. Then do the math on your own numbers. A cut feels small until you are selling a few hundred dollars a week.
How card payments reach your bank
Ask whether card payments go through your own payment account or through theirs. This affects how fast you get paid and who you talk to when a payment question comes up.
Computer or phone only
Ask whether you can sit down at a laptop to build your shop and manage orders, or whether everything happens on a phone. Setting up a menu on a small screen is slow work.
Can your shop move with you
Ask whether your photos, products, and past reviews can be brought over, and whether you get your own web address. Starting from zero every time you change tools costs you a weekend.
Where Brevl fits
Brevl is the alternative home bakers choose, and it is worth putting in your comparison for a few concrete reasons.
It is one flat $20 a month, with no cut of your sales. There is a 14 day free trial and you do not need a card to start. It works on a computer and on a phone, so you can build your shop at the kitchen table on a laptop and take an order from the school pickup line.
Card payments go through your own Stripe or Square account, and you can also take Venmo, Cash App, Zelle, and cash. The shop is yours to customize, with your photos, your colors, and your own web address. Recipes come with real costing, ingredient inventory, and a weekly planner, so pricing and planning live in the same place as your orders. We set it up with you and move your old shop over, including products, photos, reviews, and dates. And a real person answers, usually within minutes.
If you want the side by side detail, read Brevl vs Bakesy. If you are already partway through setting up somewhere else, Switch walks you through moving.
A fair word about My Custom Bakes and Bakesy
Neither company deserves a bad word here. Both are trying to solve the same problem you have, which is taking a custom order without a mess of texts and screenshots. The right pick depends on your volume, your phone habits, and how much you want to control the look of your shop.
The mistake is picking on vibes from a review thread. Pick on answers. Send both companies the same four questions today, in the same message, and compare what comes back.
If you want to see how the app question shakes out, Does My Custom Bakes Have an App? covers what to look for, and Can I Access Bakesy on My Computer? covers the computer side. For the wider field, Best Home Bakery Software puts the options in one place.
Prices and features change. Confirm current costs and terms with each company before you sign up.