Choosing tools
My Custom Bakes Reviews and Complaints: How to Check Before You Pay
A plain way to check My Custom Bakes reviews and complaints yourself, so you spend your money on facts instead of guesses.
On this page
You bake for a living, or you are trying to. That means an app decision is not a hobby decision. If a tool takes a cut of every sale, or locks your orders somewhere you cannot reach, that comes straight out of the money you made standing in your kitchen at six in the morning.
So here is the honest position on My Custom Bakes reviews and complaints. We have not verified a set of specific complaints, so we are not going to repeat rumors as if they were checked facts. Instead, this guide shows you how to do the check yourself in about half an hour, and what to compare it against.
What to remember
- There is no verified public record of My Custom Bakes complaints that we can point you to, so check the sources yourself. - Read the newest reviews and the lowest reviews, not the average. - Ask about monthly cost, commission on sales, and cancellation before you pay anything. - Test with one real order before you move your whole shop over. - A tool is only good if it works on your phone and on a computer when you need it.
Why the complaint picture is murky
Small baking apps do not get the same review coverage as big software. Most of what you find is a handful of star ratings with no detail, a few long stories from people who had a bad week, and a lot of silence from the people who are perfectly happy.
That mix is not proof of anything. It is just thin. When the evidence is thin, the useful move is to stop reading and start asking, because a company’s own written answer to a plain question tells you more than ten anonymous ratings.
How to check reviews without wasting an afternoon
Read the listing page slowly
Open the page where the app is sold or downloaded and read the whole thing, including the pricing line and the small print at the bottom. Most surprises live there, not in the reviews.
Sort by newest and by lowest
A five star average from two years ago tells you very little about the app today. Read the newest reviews, then read the one and two star reviews. Look for the same problem described by different people in different words.
Search baker groups by name
Type the exact name into baking groups and forums. Read the threads where someone describes what actually happened, with dates and details, rather than the ones that just say they loved it or hated it.
Ask the money questions in writing
Ask what you pay each month, whether the company takes a percentage of your sales, how you cancel, and how fast support answers. Keep the reply somewhere you can find it.
Run one small paid test
Take one real order and get paid through the app before you move your whole business onto it. One small test teaches you more than twenty reviews.
The complaints that actually matter to you
Not every complaint is worth your time. These are the ones that touch your money.
Fees you did not expect. A monthly price is one thing. A percentage of every order is another. Ask which one you are agreeing to.
Getting your money. Ask how card payments reach you and how long it takes. If the answer is vague, that is your answer.
Cancelling. Ask how you cancel and what happens to your orders and customer list after. A tool that is easy to join and hard to leave is worth knowing about up front.
Working on a computer. You will want to sit down at a screen to plan a big week of orders. Check that the tool actually works there and is not just a phone app.
Support that answers. When an order goes wrong on a Saturday, you need a person, not a help article.
Questions to send before you sign up
Copy these into a message and send them.
- What do I pay each month, and does that change?
- Do you take a percentage of my sales?
- How do I get paid for card orders, and how long does it take?
- How do I cancel, and what happens to my customer list?
- Does it work on a computer as well as a phone?
- Can I use my own photos, colors, and web address?
- Who answers when I have a problem, and how fast?
The answers will sort most tools for you in a day. If you want a closer look at the free question first, we wrote about whether My Custom Bakes is free and whether My Custom Bakes has an app.
Where Brevl fits
If the check above leaves you unsure, this is where we are honest about our own product, because it was built around the complaints above.
Brevl is one flat $20 a month with no cut of your sales. There is a 14 day free trial. It works on a computer and on a phone, and it is a full desktop workspace, not a phone only app. You take card payments through your own Stripe or Square account, plus Venmo, Cash App, Zelle, and cash. Your shop is yours to customize, with your photos, your colors, and your own web address. Recipes come with real costing, ingredient inventory, and a weekly planner so you can price and plan. We set it up with you and move your old shop over, including products, photos, reviews, and dates. A real person answers, usually within minutes.
That is the offer. Compare it fairly against whatever My Custom Bakes tells you in writing. You can see the side by side on Brevl vs Bakesy and read how a move works on Switch. We also have a straight comparison in My Custom Bakes vs Bakesy reviews and Bakesy vs My Custom Bakes.
The short version
Do not buy on a star rating. Read the newest and lowest reviews, send the money questions in writing, and test with one real order. Whichever tool survives that, you can trust with a busy week.